❓ Frequently Asked Questions (FAQs)

Welcome to our FAQ page! We've gathered the most common questions to help you shop with confidence. If you don't find what you're looking for, feel free to contact us.

1. How do I place an order?

Once you've finished adding items to your cart, simply click the "Check Out" button on the Shopping Bag page. From there, we'll guide you through the secure checkout process step-by-step.

2. Which payment methods do you accept?

Credit & Debit Cards

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Maestro
  • Diners Club

Digital Wallets

  • Google Pay 
  • Apple Pay 
  • PayPal

3. Which countries do you ship to?

We're proud to ship to customers in the following countries:

Europe
Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom

Americas
Canada, United States

Asia-Pacific
Australia, Hong Kong SAR, Japan, Malaysia, Singapore, South Korea

Middle East
Israel

We're continuously working to expand our shipping destinations to serve more customers worldwide.

4. How does shipping work?

We ship to customers in 26 countries across Europe, the Americas, Asia-Pacific, and the Middle East.

Shipping Details:

  • Orders are processed and shipped from our trusted fulfillment partners in the USA, UK, and Canada
  • Delivery typically takes 12–20 business days, depending on your location
  • All shipments include tracking information so you can monitor your order's progress
  • Shipping costs are calculated at checkout based on your delivery address

International Shipping: We're proud to offer worldwide shipping to all our supported countries. For specific shipping rates and estimated delivery times to your location, please refer to our Shipping Policy or check the shipping options at checkout.

Delayed Delivery? If your item doesn't arrive within the expected timeframe, don't worry — international shipping can sometimes take a bit longer due to customs processing. Feel free to contact us with your order number and we'll help track your package.

5. Can I cancel my order?

Yes, cancellations are possible within 24 hours of placing your order.

  • Simply email us within this timeframe with your order details.
  • Refunds are processed within 24–48 hours and will appear in your account shortly after.

🔄 Returns & Refunds

6. What is your return policy?

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging
  • You'll need the receipt or proof of purchase

European Union customers: You have the right to cancel or return your order within 14 days for any reason under the EU cooling-off period.

Refunds: Once we receive and inspect your return, you'll be automatically refunded on your original payment method within 10 business days.

For complete details, please visit our Return and Refund Policy page.

7. How do I return an item?

To start a return:

  1. Contact our support team with your order number and reason for return.
  2. You'll need to provide photos or a short video clearly showing the issue (for damaged/defective items).
  3. The product must be in the same condition as you received it — unused, with original packaging and all included accessories.
  4. Once approved, we'll provide you with the return instructions and the correct return address.
  5. After your return is received and inspected, we'll notify you and issue either a refund or replacement.

🛍 Products

8. Are the products the same as in the photos?

Yes, absolutely! All our products are exactly as described and carefully quality-checked before shipping.

🧾 Payments & Security

9. Will I be charged any hidden fees?

No, never. The price you see at checkout is the final price (excluding any shipping fees shown at checkout).

10. My payment didn't go through — what should I do?

If your payment fails, try the following:

  • Ensure your card details are correct.
  • Try another payment method (PayPal, credit/debit).
  • Contact your bank for verification.
    If the issue continues, contact our support team.

👩💻 Customer Support

11. How can I contact you?

You can reach our friendly customer support team via email or through our Contact Us page. We aim to respond within 24 hours.

12. What if I still have questions?

If your question wasn't answered here, simply contact us and we'll be happy to help!