Credit & Debit Cards

• Visa
• Mastercard
• American Express
• JCB
• Maestro
• Diners Club

Digital Wallets

• Google Pay
• Apple Pay

We currently ship only within the United States to ensure reliable service and consistent delivery standards.

Shipping Details:

• Orders are processed and shipped from our trusted fulfillment partners in the United States
  
• Delivery typically takes 12–20 business days, depending on your location
  
• All shipments include tracking information so you can monitor your order’s progress
  
• Free shipping is available on all U.S. orders
  

Domestic Shipping:

At this time, Droxli does not offer international shipping. We are focused on providing the best possible experience for our U.S. customers and may expand shipping options in the future.

Delayed Delivery?

If your order doesn’t arrive within the expected timeframe, don’t worry — occasional delays can occur. Please contact us with your order number, and our support team will be happy to assist you.

Yes, cancellations are possible within 24 hours of placing your order.

• Simply contact us on our Contact us page.
• Refunds are processed within 24–48 hours and will appear in your account shortly after.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging
• You'll need the receipt or proof of purchase

European Union customers: You have the right to cancel or return your order within 14 days for any reason under the EU cooling-off period.

Refunds: Once we receive and inspect your return, you'll be automatically refunded on your original payment method within 10 business days.

To start a return:

1. Contact our support team with your order number and reason for return.
2. You'll need to provide photos or a short video clearly showing the issue (for damaged/defective items).
3. The product must be in the same condition as you received it — unused, with original packaging and all included accessories.
4. Once approved, we'll provide you with the return instructions and the correct return address.
5. After your return is received and inspected, we'll notify you and issue either a refund or replacement.

No, never. The price you see at checkout is the final price (excluding any shipping fees shown at checkout).

You can reach our customer support team through our Contact us page. We aim to respond within 24 hours.

If your question wasn't answered here, simply contact us and we'll be happy to help!