❓ Frequently Asked Questions (FAQs)

Welcome to our FAQ page! We've gathered the most common questions to help you shop with confidence. If you don't find what you're looking for, feel free to contact us.

Once you've finished adding items to your cart, simply click the "Check Out" button on the Shopping Bag page. From there, we'll guide you through the secure checkout process step-by-step.

We accept the following secure payment options:

  • Credit Cards
  • Debit Cards
  • PayPal
  • Bank Transfer (via PayPal)

Yes! Our website uses SSL (Secure Sockets Layer) encryption to protect all personal information during checkout. Your details remain 100% private and are never shared with third parties. For more details, please see our Privacy Policy.

We work with trusted global merchants and artisans to bring you high-quality, unique products. Orders are shipped from locations such as USA, UK, and Canada. Delivery typically takes 12–20 business days, depending on your location. If your item doesn't arrive immediately, don't worry — it's on the way!

We also offer international shipping. See our Shipping Policy for more details.

Yes, cancellations are possible within 24 hours of placing your order. Simply email us within this timeframe with your order details. Refunds are processed within 24–48 hours and will appear in your account shortly after.

🔄 Returns & Refunds

We offer a 30-day return policy for most products. Items must be unused, in original packaging, and in the same condition that you received them. For more details, please visit our Return Policy page.

To start a return:

  • Contact our support team with your order number and reason for return.
  • You'll need to provide photos or a short video clearly showing the issue (for damaged/defective items).
  • The product must be in the same condition as you received it — unused, with original packaging and all included accessories.
  • Once approved, we'll provide you with the return instructions and the correct return address.
  • After your return is received and inspected, we'll notify you and issue either a refund or replacement.

🛍 Products

Yes, absolutely! All our products are exactly as described and carefully quality-checked before shipping.

🧾 Payments & Security

No, never. The price you see at checkout is the final price (excluding any shipping fees shown at checkout).

If your payment fails, try the following:

  • Ensure your card details are correct.
  • Try another payment method (PayPal, credit/debit).
  • Contact your bank for verification.
  • If the issue continues, contact our support team.

👩💻 Customer Support

You can reach our friendly customer support team via email or through our Contact Us page. We aim to respond within 24 hours.

If your question wasn't answered here, simply contact us and we'll be happy to help!